Privacy Policy
Last updated: June 11, 2026
1. Introduction
Diken Delivery UAE ("we", "our", or "us") values the privacy of our commercial partners, merchants, riders, and customers. This Privacy Policy details how we collect, store, protect, and use your personal information in connection with our delivery logistics services, website, tracking interfaces, and associated applications.
By accessing or using our services, you consent to the data practices described in this policy. Our data handling procedures are designed to comply with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable regional regulations.
2. Information We Collect
To operate our high-efficiency logistics network, we collect several categories of information:
- Partner Profile Data: Full name, company name, email address, phone number, physical corporate address, and trade license details when you apply to partner with us.
- Delivery & Logistics Data: Consignee name, delivery address, geolocation details, contact numbers, signature proof of delivery, and cargo details to complete routes.
- Real-Time Tracking Data: Live GPS coordinates of our riders, timestamps of route checkpoints, and dispatch logs to monitor delivery performance.
- Usage & Device Information: IP addresses, browser configurations, diagnostic data, and analytics collected via cookies when you navigate our site.
3. How We Use Your Information
We use the collected information for purposes including:
- Executing last-mile deliveries, rider routing, and dispatch allocations.
- Providing live tracking links to merchants and final consignees.
- Processing partner applications and verifying corporate credentials.
- Answering customer service inquiries and troubleshooting delivery issues.
- Analyzing fleet performance metrics to optimize transit routes and lower emissions.
4. Data Sharing & Security
We do not sell or lease personal data to third parties. We restrict information access to authorized personnel, dispatch teams, and riders assigned to specific delivery routes.
We employ robust technical and organizational measures (including SSL encryption in transit and secure database storage at rest) to safeguard your data from unauthorized access, loss, or disclosure. However, no electronic transmission over the internet can be guaranteed as 100% secure.
5. Cookies & Tracking Technologies
We use essential and functional cookies to remember session preferences, analyze traffic patterns, and maintain stateful interfaces. You can manage or disable cookies through your web browser settings, although doing so might impact some site features.
6. Your Rights
Under the UAE Personal Data Protection Law, you have rights to request access to, rectification of, or erasure of your personal data collected by us. If you are a registered commercial partner, you may update your profile details directly by contacting our commercial account management team.
7. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please reach out to us: